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Operations Management and Service Excellence

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BPP Coursework Cover Sheet Please use the table below as your cover sheet for the 1st page of the submission. The sheet should be before the cover/title page of your submission. Programme MSc Management with Streams Module name Operations Management and Service Excellence Schedule Term Student Reference Number (SRN) Report/Assignment Title Date of Submission (Please attach the confirmation of any extension received) Declaration of Original Work: I hereby declare that I have read and understood BPP’s regulations on plagiarism and that this is my original work, researched, undertaken, completed and submitted in accordance with the requirements of BPP School of Business and Technology. The word count, excluding contents table, bibliography and appendices, is ___ words. Student Reference

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Part 1

Analysis of four V’s:

Deemed as an internationally renowned company, Starbucks has many competitors that are impacting the company’s business operations. The company has nearly 80,000 stores operating globally through its efficient operational management. Assessment of the four V’s will help to understand the company’s operational management (Alwaleed et al. 2019). Also, a comparison has been made between Greggs and Starbucks so that all the factors appear transparent. The four organizational V’s are stated below:


Figure: Four Organizational V’s

(Source: Created by Author)


The operational volume plays an “important role” in describing the amount of market shares that a particular company possesses. Both Greggs and Starbucks are competitors. From the total 80,000 stores, 995 stores of Starbucks are situated in the UK in comparison to 1823 bakeries owned by Greggs. In 2019, Greggs earned 50363 euro while Starbucks could only produce 6145 euro. This clearly depicts the disparities that exist in sales volume and production level of both companies (Azriuddin et al. 2020). The production of Greggs has increased by 25% due to its store extensions. Hence, Starbucks is also required to heighten its unit of operat

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