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COM700 - Professional Issues & Practice
Insourcing and outsourcing are two important impacts of globalization. The increased connectivity between different countries has paved the ways for better interaction between them in terms of services and business practices. Now people can interact with each other for business purposes beyond the boundaries of a country. In the current framework of business management, it is difficult for an organization to carry out every operation required by its single-handed and with an in-house team. Thus the companies outsource or insource some of their work to another organization that has expertise in such domains and thus the purpose is served (Johansson and Persson, 2019). The process is quite helpful for both of the involved parties as there are enough opportunities for the company where work is outsourced or insourced and the parent organization saves a lot of cost by not having an in-house dedicated team. The huge benefits associated with such programs are an important reason that it has been selected as a major process for surviving increasing costs of operation across many businesses.
This report is based on a major UK based telecom giant named British Telecom. The company has a wide range of operations linked to the telecom sector and is planning further expansion. This expansion requires additional work in domains such as IT systems, critical administrative systems, and human resource systems (Ahmad et al. 2018). Thus the company ha